From common question about store and online store of KOMEHYO to thing about products, service, we answer inquiry from customer.
It examines delivery to home purchase, is it worried to send out expensive article?
Delivery to home purchase
Do clothes of out of season buy?
Out of season
Clothes
Purchase
Please tell item for purchase.
Are the Rakuten points usable?
Online store
Point
Store
Store purchase
After the order completion, how long does it take before email of securing of stock arrives?
What is shopping lawn?
Payment
What is procedure for simple registered mail by delivery to home purchase?
Can you receive product which you bought in online store at store?
Please tell about rank (state) of product sold in KOMEHYO.
Products
What should I do to receive advantageous information such as sale or coupon?
E-mail magazine, DM
Is back order of product to shop possible to several points?
Back order
What is part-exchange?
How much are delivery charges of online store?
Delivery
/sending to want you to send direct mail (DM) wants to stop.
/delivery to want you to deliver e-mail magazine wants to stop.
What should I do to resign from KOMEHYO members?
We want to change registration information (full name, address, e-mail address).
What should I do now to know the number of the points and expiration date saving?
What should I do to use point that we accumulated by online store and delivery to home purchase by shopping and cashback at store?
What should I do to use point that we accumulated at store in online store?
Is there expiration date at KOMEHYO point?
What is KOMEHYO point? What kind of merit is there?
Can you return product which you purchased?
We want to send three to delivery to home purchase, must we put identification of application and social position copy in all boxes?
Can amber and ivory, article of coral buy only stone of jewels such as ruby or emerald?
We want to sell brand bag, in "having paper bag, box, preservation bag or not", does assessment change?
How long does it take so that there is assessment result of delivery to home purchase?
Will thing which we bought in KOMEHYO buy highly?
Will you assess highly from that if you show the assessment details of another store?
Will you buy with amount of money same as former assessment?
By delivery to home purchase using KOMEHYO point can pay cashback?
Does assessment of brand jewelry set price as "noble metal?" Or is it evaluation as "brand-name products?"
How many things can you order "delivery to home kit" to at a time?
By "purchase of store" and "delivery to home purchase", may even the same article change assessment amount of money?
How should we send article of size not to enter "delivery to home kit?"
Can you have sending of "delivery to home kit" make place except home?
When "delivery to home kit" which we ordered becomes needless, do you need return?
After the arrival of "delivery to home kit", by when should we send thing which wants to be sold?
Is "part-exchange" available online?
We do business on online for the first time. Is security all right?
When it is purchase more than 2 million yen with ingot, is application necessary for tax office? Is anything necessary for documents?
When does article which asked for return by delivery to home purchase return?
Will you buy even clock which did not work?
Can you have you buy "only top" of clock?
Can you buy without warranty and guarantee Cards at the time of the purchase?
We were not able to log in to online store, delivery to home purchase.
In the case of delivery to home purchase, when is transfer of purchase amount of money?
The purchase history, purchase history is not displayed by online member information.
Do you buy fast fashion brand?
Do you buy wrapper, children's clothes?
Do "parallel import goods" buy?
How do you decide purchase price?
When we use purchase, address listed in identification card is different from address living in now, is it good?
Is thing that expiration date expires all right for identification card necessary to use purchase?
We have used purchase before in KOMEHYO, is identification card necessary again?
Email does not arrive from online store, delivery to home purchase.
Can you send out foreign countries of product of online store?
Can even minor use purchase?
We want to use delivery to home purchase, but cannot prepare corrugated cardboard by oneself. What should I do?
Does it cost fee to have you buy?
What should I do to become member of "online store" and "delivery to home purchase?"
It is genuine article or imitation, or will you judge?
Is there rest room (restroom) for wheelchair?
Should we take clothes ceramic ware to give to purchase after cleaning?
Do you not buy brand without mention to the handling brand? In addition, will you buy when it is not brand-name products?
In the case of store purchase, delivery to home purchase, will purchase amount of money tell by one point?
We want to use purchase, what kind of method is there?
What is thing necessary to use purchase in purchase center?
Is there parking lot?
Please tell place, business hours of store.
You free from taxation, and do you sell?
When product which we purchased breaks down, what should I do?
Is hold of products possible?
Does product which we bought in KOMEHYO have term of a guarantee?
What does payment method at store have?
Please tell about quality of product sold in KOMEHYO.
Does product placed in online store have accessories such as boxes of brand?
Will you do gift packing?
Can you order product of online store on the telephone?
Will you do size adjustment such as ring or watch which you purchased?
Is designation possible in designated time on delivery date of product which we bought in online store?
When they purchase products in online store, where is delivery company?
What does payment method in online store include?
What do you mean with unused article?
What is "friend introduction Cards?"
About product placed in online store, we want to know more detailed information.
Why is it that sales price is different even if it is the same product?
Can you use the plural settlement methods together in online store?
Though we purchased two points of products in online store, only one point arrives, is it mistake?
At the time of the purchase in online store, can you issue receipt?
How long does it take before arrival of products after the order in online store?
Will you reduce the price of products?
When are you given KOMEHYO point?
Can shop order product placed in online store?